GDPR (General Data Protection Regulation)

New data protection legislation came into force on 25th May 2018.

Changes we’ve made for GDPR

We’ve been preparing for GDPR by updating our privacy policies, carrying out data audits and providing training to all staff. We’ve now updated our website accordingly, and have outlined how we collect, store and manage customer data, including personally identifiable information on our revised privacy policy.

Please contact us with any requests to access, update or delete your data. Written requests can be sent to: Gill Sciple, Operations Manager, TrunkBBI, 6th Floor Manchester House, 86 Princess Street, Manchester M1 6NG.

Data Processors

Data Processors are third parties that have access to some data for the purposes of data analysis. TrunkBBI use the following data processors:


Google Analytics collects anonymised visitor data, helping us understand the way visitors use our websites.

Google’s Privacy Policy

Data Processing Addendum (DPA)


We store customer data in Hubspot’s CRM, allowing us to manage customer data securely.

Hubspot’s Privacy Policy

Data Processing Addendum (DPA)


We use Facebook tracking pixels to build an audience of people who are interested in our services.

Facebook’s Data Policy


We use CommuniGator to help us understand the types of visitors accessing our website.

CommuniGator’s Privacy Policy


We use VWO (Visual Website Optimizer) to analyse user behaviour on our website. This service does not collect any personally identifiable information.

VWO’s Privacy Policy

Our Client’s GDPR Requirements

As data processors for our clients, we recognise that they will be carrying out their own GDPR implementation process and will have questions about how we collect, store and handle data. The location of the data and access levels will vary from client to client, so we encourage that they speak to their account director to discuss their specific situation.

Last Updated April 2022